FREQUENTLY ASKED QUESTIONS
How can Digitize speed up my WordPress site?
After customising your maintenance plan with Digitize, we get your site running, updated, and secure before we make performance enhancements on hosting and core file optimisation to ensure that your site loads as quickly as possible. We make changes on a staging server to reduce the downtime of your site, reduce security risks, and keep your page running smoothly through any transitions.
Our team are experts in WordPress development and are capable of maximising your site’s security, location-based hosting for speed and uncongested access, and back-end optimisations for fast load speeds and SEO opportunities.
What can you do if my site is hacked?
If your website is hacked, we can immediately revert to a recent backup before we engage in our security protocols to secure your data and keep your site live. We take security extremely seriously, so your website will always be up-to-date and never an easy target for bad actors online.
Does my business need a WordPress support plan?
For all businesses, we think there is a plan that suits your needs and will save you money on your online presence. Our business plans are customised for your website, and we’re happy to work with you to find the services you require to optimise your site and grow your business.
Can we change to you if we already have a maintenance provider?
Yes. We’re happy to take over from a previous provider, and we’ll quickly make any changes to your site to bring it up to our standards. We can accept back-end logins from you, or if you’d prefer, we can contact your previous provider and manage the handover.
Do you perform backups on my website?
At Digitize, we run an automated backup system to be 100% certain that your data is completely safe. With no possibility of human error, in the event of a catastrophic failure or hack of your website, we will have it live and running with minimal downtime.
Automated backups are far safer than manual backups and allow your business to be confident that a high degree of service can be provided to your customers.
Will my website be secure with your services?
Digitize takes a security first approach with everything we do. We constantly stay updated with industry best practice, research ways to improve, and rigorously apply security patches and mechanisms as they are released so your data always remains safe.
We ensure that all minimum requirements are met for security including SSL/TLS certificates, regularly updated security plugins, and secure hosting of your website and storage of your code. The majority of bad actors online target poorly maintained websites, meaning high-quality maintenance services with a customised plan is the best way to keep your business safe online.
Where is Digitize.au located?
We’re an Adelaide-based firm, but we manage hosting, maintenance, software, and hardware support all over the world. We value our relationships with our clients, and we prefer to enable contact with you to provide the best services possible.