Introducing AI to Improve and Streamline Your Business
Digitize puts AI to work on the manual, repetitive parts of your business: the inbox nobody can keep up with, the documents someone re-keys every day, and the processes that bounce between systems. We are a software development company first, so the AI we introduce is engineered, integrated, and supported like any other part of your systems.
- Practical, not experimental. We start where AI saves the most time, and prove it on a small pilot first
- Works with what you already use, including Microsoft 365, your CRM, ERP, and accounting package
- Your people stay in control. AI proposes, a person approves anything that matters
- Built and supported in Adelaide by the senior engineers who design it
Trusted by Adelaide & Australian businesses
Most Businesses Don't Need an AI Strategy. They Need Less Manual Work.
Every business has work that eats hours without adding value: sorting email, copying details out of PDFs, chasing approvals, moving data from one system to another. It is too varied for traditional automation, and too repetitive to be a good use of skilled people.
That is exactly where modern AI is useful. It can read, classify, summarise, and draft. Paired with properly built software, it can take that work off your team's plate while they keep the final say.
AI Solutions We Deliver
Start with one, and add more as you see the results. Each one connects to the systems you already run.
AI Agents & Workflows
AI that carries a business process from start to finish across your tools, pausing for a person to approve wherever it matters.
- New enquiries qualified, logged in your CRM, and assigned
- Quotes and follow-ups drafted from job details
- Approvals routed and chased automatically
AI in Your Software
Add AI features to the business applications you already run, or build them into new software from the start.
- Assistants that answer questions from your own records
- Smart search across documents, jobs, and customers
- Automatic summaries, categorisation, and suggested replies
Document Processing
Stop re-keying. AI reads invoices, forms, contracts, and PDFs and puts the right data into the right system.
- Supplier invoices extracted and sent to Xero or MYOB
- Application and intake forms turned into records
- Contracts checked for key dates and clauses
Email & Inbox Automation
Keep busy inboxes under control in Microsoft 365. AI sorts, flags, and summarises so nothing important slips through.
- Sales leads and support requests flagged first
- Mail filed into the right folders automatically
- Daily summaries and dated to-dos in Microsoft To Do
AI Tools or AI Built Into Your Business?
Off-the-shelf AI tools are a great start, and if one solves your problem we will say so. The bigger gains come when AI is connected to your data and your processes, which is a software job.
Generic AI tools on their own
- Quick to try for individual tasks
- Staff copy and paste between the AI and your systems
- No knowledge of your customers, jobs, or history
- Results vary from person to person
- Hard to see what data is going where
AI solutions from Digitize
- Runs inside the systems your team already uses
- Works from your own data, with access you control
- The same steps and checks every time
- Approval steps wherever a person should decide
- Engineered, tested, hosted, and supported by one team
How We Introduce AI
No big-bang transformation. We find the work worth automating, prove it works, then build it in properly.
Find the Opportunities
We sit down with your team and map where time goes. We look for work that is high-volume, repetitive, and costly to get wrong.
Prove It on a Pilot
We pick one process and build a small, working pilot on real examples, so you see the accuracy and time saved before committing further.
Build It In Properly
The pilot becomes production software, integrated with your systems, with approval steps, logging, and access controls built in.
Support & Improve
We host, monitor, and refine the solution as your business changes, and help you pick the next process worth automating.
15,000+ Emails to Inbox Zero Without Losing a Lead
A business owner's Outlook inbox had grown past 15,000 messages. Client support requests and sales leads were buried under years of notifications and newsletters.
In one session, AI designed the filters, sorted every message, ring-fenced every potential lead, and turned what was left into a dated to-do list in Microsoft To Do, with the owner approving each step. It is a small example of the approach we take with every AI solution.
Read the case study
AI You Can Trust in Production
The guardrails matter more than the model. Every solution we build includes them from day one.
A Person Approves
AI proposes; your team decides. Anything that sends, pays, or deletes waits for approval unless you choose otherwise.
Reversible by Design
We archive rather than delete and log every action, so any step can be checked and undone.
Your Data, Your Rules
We agree up front which data the AI can access and where it is processed, and keep it away from everything else.
Content Treated as Data
Emails and documents are read, never obeyed. Instructions hidden in incoming content cannot take over the system.
Tested on Real Examples
Accuracy is measured on your own data before go-live, not assumed from a demo.
Engineered, Not Bolted On
Built by the same senior engineers who build our custom software, with code review, monitoring, and support.
AI Solutions: FAQ
Any business where people spend hours on repetitive work that involves reading, sorting, or re-entering information. That includes professional services, trades and field services, logistics, retail, finance, and healthcare administration.
If your team regularly copies details from emails or documents into another system, there is usually a good opportunity for AI.
No. Most of our AI solutions connect to the systems you already use, such as Microsoft 365, your CRM or ERP, and accounting packages like Xero and MYOB. Where a system has no way to connect, we can build the integration, or modernise the system if it is holding the business back.
We agree which data the AI can access, and where it is processed, before any work begins. We use business-grade AI services that do not train on your data, and we can keep processing within Australian regions where data residency matters.
Access is limited to what each solution needs, and every action is logged.
It can, which is why we design for it. We measure accuracy on your real examples during the pilot, add approval steps wherever a mistake would be costly, and keep actions reversible. The aim is to take the repetitive work off your team, not to remove their judgement.
It depends on the process and the systems involved. We usually start with a small, fixed-price pilot on one process, so you can see the results before deciding on anything larger. Ongoing costs typically include AI usage, which we estimate up front, plus hosting and support.
Yes. Custom software development is the core of what we do, and it is what makes our AI solutions work: integrations, approval screens, data handling, and hosting are all software. If you need a custom application with or without AI, we can build it.
If your project needs to keep AI out entirely, we offer no-AI and restricted-AI delivery as well.
Where Is Your Team Losing Time?
Tell us about the work that slows your business down. We will give you honest advice on where AI will make a real difference, and where it won't.