Frequently Asked Questions

Costs vary depending on complexity, scope, and timeline. A simple internal tool might start from $10,000-$20,000, while a full-featured SaaS platform or complex integration project can range significantly higher. We provide detailed estimates after understanding your requirements during an initial consultation — there are no surprises.

With our AI-assisted development process, many projects can be delivered 40-60% faster than traditional approaches. A focused MVP might take 4-8 weeks, while larger systems typically take 3-6 months. We always start with architecture and planning to ensure we build the right thing before building it fast.

We use AI tools like GitHub Copilot and Claude as productivity multipliers — not replacements for engineers. Senior developers design the architecture, define security requirements, and review every line of AI-generated code. The result is faster delivery without sacrificing quality, security, or maintainability.

Ownership terms are defined in your project agreement. Typically, clients own the custom application code we build for them. Digitize retains ownership of pre-existing frameworks, tools, and reusable components that we bring to the project. We are always transparent about this upfront.

Absolutely. Most of our clients continue working with us after launch for ongoing support, feature development, security updates, and hosting. We offer flexible support arrangements — from ad-hoc hours to dedicated retainers.

Managed hosting means we handle all server management, updates, security patches, monitoring, and optimisation on your behalf. With shared hosting, you share server resources with many other sites and handle your own maintenance. Managed hosting provides dedicated resources, better performance, and expert support.

Yes. We operate dedicated infrastructure in Adelaide and Sydney, providing ultra-low latency for Australian users and ensuring data sovereignty compliance. We also deploy on AWS and Azure for clients who need global reach or specific cloud services.

We maintain a 99.9% uptime SLA across our managed hosting services. Our 24/7 monitoring detects issues within seconds and our team is alerted immediately. Most issues are resolved before clients even notice them.

Yes. We host applications built with Ruby on Rails, C#/.NET, PHP, Node.js, Python, DataFlex, WordPress, and more. We tailor the server environment to match your application's specific requirements, including database, caching, and background job infrastructure.

Start by getting in touch via our contact form or by calling us. We will schedule a free initial consultation to understand your requirements, discuss your goals, and recommend an approach. From there, we provide a detailed proposal with scope, timeline, and pricing.

Yes. While we are based in Adelaide with an office in Sydney, we work with clients across Australia and internationally. We use modern collaboration tools and have well-established remote working processes.

We offer both project-based and retainer engagements. For new builds, we typically work on a fixed-scope project basis with clear milestones. For ongoing development and support, we offer monthly retainers with agreed hours. We are flexible and will recommend the model that best suits your needs.

We provide regular updates through your preferred channels — email, Slack, Teams, or scheduled video calls. Every project includes a dedicated point of contact and we are proactive about flagging issues, sharing progress, and keeping you informed at every stage.

Client satisfaction is our priority. We build in review checkpoints throughout every project so you can provide feedback early and often. If something is not right, we work with you to fix it. Our long-term client relationships are built on trust, transparency, and delivering on our promises.