Privacy Policy

1. Introduction

Digitize Pty Ltd (ABN registered in South Australia) ("Digitize", "we", "us", "our") is committed to protecting the privacy of individuals who visit our website at digitize.au and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website or using our services, you consent to the collection and use of information as described in this policy.

2. Information We Collect

2.1 Information You Provide

When you use our contact form or communicate with us, we may collect:

• Your name
• Email address
• Subject and message content
• Any other information you voluntarily provide

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information through the following services:

• Google Analytics 4 (GA4) — collects anonymised usage data including pages visited, session duration, device type, browser, geographic region, and referral source.
• Google Tag Manager (GTM) — manages the deployment of analytics and marketing tags on our website.
• Microsoft Clarity — records anonymised session replays and heatmaps to help us understand how users interact with our website. Clarity automatically masks sensitive input fields.
• Meta (Facebook) Pixel — collects data about page views and website interactions to measure the effectiveness of our advertising on Meta platforms.

2.3 Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enable analytics and advertising services. These cookies may be set by us or by third-party providers listed above. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Improve our website, content, and user experience
• Analyse website traffic and usage patterns
• Measure the effectiveness of our marketing activities
• Comply with legal obligations

4. Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our website and business (e.g., hosting providers, analytics platforms)
• Professional advisors (legal, accounting) where necessary
• Government authorities where required by law

5. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Our website uses HTTPS encryption and we follow industry best practices for data security.

Some data may be stored on servers located outside of Australia by our third-party service providers (Google, Microsoft, Meta). These providers maintain their own privacy policies and security practices in compliance with applicable laws.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for the duration of our business relationship and a reasonable period thereafter. Analytics data is retained according to the default retention periods of each analytics platform.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications
• Lodge a complaint about how we handle your information

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy, or wish to make a complaint about how we handle your personal information, please contact us:

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).